We can train your staff to offer the best customer experience, from managing customer conflict to developing a high level of interpersonal skills. Qualifications in Customer Service are ideal for customer-facing roles across any organisation.
Overview
We offer two Apprenticeship qualifications for Customer Service roles. Apprenticeships can be used for existing employees or we can help you recruit someone into a specific role.
Intermediate Customer Service Practitioner (Level 2)
A customer service apprenticeship offers numerous benefits, including hands-on learning experiences, industry knowledge, and practical skills development. Apprentices gain valuable insights into customer needs and enhance their communication and problem-solving abilities.
Key Topics
The course has been designed to cover a minimum 47 of the key areas of knowledge, skills and behaviours required to be an effective customer service specialist.
Including:
- Interpersonal Skills
- Communication
- Influencing Skills
- Personal Organisation
- Dealing with Customer Conflicts
- Knowing your Customers
- Meeting Regulations and Legislation
- Systems and Resources
- Customer Experience
Duration
15-18 months
Advanced Customer Service Specialist (Level 3)
Apprentices can earn a salary while learning, and they have the opportunity to build a strong professional network. Overall, a customer service apprenticeship serves as a solid foundation for a successful career in the field, offering a pathway to growth, advancement, and increased job prospects.
Ideal for aspiring managers, supervisors, team leaders and people in a more senior customer facing roles.
Key Topics
The course has been designed to cover a minimum 47 of the key areas of knowledge, skills and behaviours required to be an effective customer service specialist
Including:
- Business Knowledge and Understanding
- Customer Journey Knowledge
- Customer Service Culture and Environmental Awareness
- Customer Service Performance
- Dealing with Customer Conflicts
- Service Improvement
- Business Focused Service Delivery
- Systems and Resources
Duration
18-24 months