Customer Service
This one-day workshop course is for anyone that wants to gain a better understanding of communication and enhance their customer service skills through considering the psychology of human behaviour, models of communication and the use of empathy.
The workshop covers:
The workshop covers:
- Considerations on how to ‘know and understand’ customers
- An understanding of different ‘Working Styles’
- The psychology behind human behaviour and conflict
- The communication process
- Different modes of communication
- Customer complaints
- Empathy
- Upselling
Team Leading
The focus for the day will be around the challenges of remote working, motivating and encouraging staff, and how to develop personal and business performance.
The workshop covers:
The workshop covers:
- Personal development
- Communication
- Leadership styles
- Motivation
- Teamwork
- The importance of building rapport
- Change management and delegation
