Business skills cohorts starting soon - register your interest now

Are you looking at your Learning and Development Plans for next year? If so, look no further.

We are busy planning our 2022 Business Skills Apprenticeship Cohorts with places filling up fast. Take a look at our courses below and register your interest if you would like further information.

CUSTOMER SERVICE PRACTITIONER LEVEL 2 and CUSTOMER SERVICE SPECIALIST LEVEL 3 - Starting 27 January 2022

By the end of these apprenticeships, the apprentice will be a ‘professional' for direct customer support within your organisation.

Key Topics at level 2 include:

• Interpersonal skills
• Communication
• Influencing skills
• Personal organisation
• Dealing with customer conflict and challenge
• Being open to feedback
• Team working
• Equality - treating all customers as individuals
• Presentation - dress code, professional language

Key Topics at Level 3 include:

• Business-focused service delivery
• Providing a positive customer experience
• Working with your customers / customer insights
• Customer service performance
• Service improvement
• Ownership/ Responsibility
• Team working
• Equality
• Presentation

BUSINESS ADMINISTRATOR LEVEL 3 - Starting 27 January 2022

This apprenticeship is aimed at enabling individuals to support and engage with different parts of an organisation, and to interact effectively with internal or external customers. Key topics include:

• Record and Document Production
• Decision Making
• Building Relationships
• Communication
• Project Management
• Finance
• Interpersonal Skills
• Digital Skills
• Planning and Organisation
• Meeting Regulations and Legislation

TEAM LEADER / SUPERVISOR LEVEL 3 - Starting 22 February 2022

Designed for aspiring Managers / Supervisors, Project Managers, Team Leaders, Junior Managers and Middle Managers, this Apprenticeship covers:

• Leading People
• Managing People
• Building Relationships
• Communication
• Operational Management
• Project Management
• Awareness of Self
• Management of Self
• Decision Making

OPERATIONS /DEPARTMENT MANAGER LEVEL 5 - Starting 17 February 2022

Aimed at those responsible for managing teams and/or projects, and achieving departmental goals and objectives as part f the organisation strategy, this high level apprenticeship equips individuals in the following areas:

• Operational Planning and Management
• Managing Teams
• Communication
• Personal and Professional Development
• Managing Risk
• Financial Management
• Negotiation and Persuasion
• Project Management
• Emotional Intelligence
• Problem Solving and Decision Making